SoundPEATS Gofree2 Open Ear Earphones (2024)

What should I do if the problem about the earbuds is not mentioned in this FAQ?

If there is no solution for your problem in this FAQ, please feel free to contact our Customer Service Team and we will provide you a solution as soon as possible.
If we confirmed that the problem couldn't be solved, we will apply the replacement or refund for you. SOUNDPEATS provides an 12-month warranty for every product. Your satisfaction is always greatly important to us.

What can I do if the touch controls do not work always?

1. Please touch the middle of the control zone. And when your hand is wet, the touch control may not work, please keep your hand dry.
2. Please try to skip the songs more times, you will find the best frequency to control the earbuds. When you don't find the frequency you may think the earbuds don't work, please give it some patient.
3. Please touch the control area with different forces/angles/time to see if it works.
4. Another way for you to have a try: discharge the earbuds, then charge and reset.

What does the indicator on the charging case tell?

What should I do if the charging case won’t charge？

Please try to use anotherknownworkingchargingcable to charge thecharging casefor more than 10 hours through your computer. Compared to other electronics, the headphones are low power products. Hence for charging safety, please do not use fast charger.

What can I do if any earbud stopped charging?

Why are the earbuds still connected to my phone after placing back into the case?

Does the earbuds not use for a long time without charging cause theearbuds not to turn on or the battery to drain quickly?

The battery of the earbuds needs maintenance and should be charged at least every three months, if not, the earbuds can cause deep self-discharge by not charging for a long time.
In addition, not using the earbuds for a long time, andearbuds storage location is not dry, moisture will also cause damage to the earbuds.
If you haven't used your headphones for five months, the battery is probably dead. At this point, we suggest that you first check whether the charging case has power (whether the indicator light is on) and whether the charging contact at the bottom of the earbuds and charging case is dirty.
If there is dirt, please clean the charging contact at the bottom of the charging case with a dry cloth or towel. As for earbuds not turning on or the battery drain rapidly when earbuds are taken out of the case, Our recommendation is to place the earbuds into the charging case for 2 hours and close the cover repeatedly and try this way for 1-2 days.

How to register an account?

1. Fill in email address and set and confirm password
2. Click "get verification code"
3. Type in the code you get from your email
4. Finish register

Fail to receive the verification code?

1. Fill in email address and set and confirm password
1. Make sure your phone is connected with good network and try to send the code again about 2 minutes later
2. Check your spam folders/junk inbox first
3. Try to register with a different email address
4. Uninstall the App of the SoundPEATS then re-install it and restart your device to register again
5. Please manually type your e-mail into the area instead of auto fill for your e-mail address, and also please pay attention to the format of English letters and the space before and after the email address
6. Please try to turn off anti-virus software. If you have data encryption software on your phone, you may have to turn it off momentarily

What can I do if the earbuds won’t connect to the APP?

1.Please first to check if your SoundPEATS earbuds app has updated to the newest version. You can log in the app and find the icon with three bars in the upper left corner, find "about" to check the SOUNDPEATS version is. Please upgrade to make sure you get the newest version
1. Make sure your phone is connected with good network and try to send the code again about 2 minutes later
2. Please make sure that the earbuds Bluetooth name is the default “SOUNDPEATS GoFree2“.If you changed the default name, please change to its original format. Then restart your phone. Please note that if you change the default Bluetooth name of the model, it may cause connection issue to this app
3. Please make sure both earbuds pair with each other, then connect to you phone first. After the earbuds connected to your phone, then please open the app to connect earbuds
4. Uninstall the App of the SoundPEATS then re-install it and restart your device to register again
-try to turn off earbuds app completely (Turn off the background running of the app totally
-unpaired the earbuds via your phone, then turn off phone Bluetooth
-put two earbuds into the charging case and do a reset as the manual; -reconnect the earbuds to your phone first after reset (In this step, please make sure SoundPEATS APP is off)
-re-open the app to search earbuds to connect to app

What can I do if the APP could not update?

1. Fill in email address and set and confirm password
2.Take the earbuds out of the charging case and leave some time for the two earbuds to pair with each other. Then please turn on the blue tooth of your phone to connect with the earbuds
3. Make sure your phone is connected with good network. Turn off the app and reopen it
4. Try to connect the app with your phone and do the upgrade again

Precautions during the app upgrade process

1.During the upgrade, the distance between the earbuds and the mobile phone must be within 0.5 meters
2. Do not put the earbuds into the charging case
3. Do not disconnect, play music, or answer the phone calls
4. Don't close or shrink the upgrade page