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1 (866) 244-5687
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I can't remember how to log in to my account. What should I do?
If you are having difficulty remembering where to go to access your online account, simply click here. You will then be prompted to enter your email address and your password.
How do I reset my user name or password?
For help with resetting your username and password click here to be directed to our password help page. You will then be prompted to enter your email address, and we’ll send you a link to reset your password.
How do I create an account online?
Creating an online account is quick, easy and it's free! Simply click here and enter your name, email address and a password and you're ready to go.
Can I create a Biglots.com account before I place an order?
Yes, simply click here to create an online account and then proceed to place your order.
How can I manage my email subscriptions?
To manage your email subscriptions, click here. You will then be prompted to log-in and from here you will have access to your account email preferences. Select all of the options that apply and click on ‘Save Preferences’.
My order was declined, but I just checked with my bank or credit card issuer, and they say I was charged for the declined orders. Why is that?
You are not charged for declined orders. Your bank or credit card issuer still shows those charges as pending until they receive final confirmation that those orders were in fact declined, which usually happens in the evening.
When you make a purchase online, your credit card is not actually charged at that moment. The card processor checks with your bank or credit card issuer to first make sure you have enough available credit to complete the purchase. At that time, your bank or credit card issuer places a hold, or pending charge, on the amount of the intended purchase against your card. The card processor then makes sure the other information you input (for instance, your address) is correct, and if all is well the transaction is processed. If not, such as if you enter an incorrect address, then the transaction is declined.
In either case, your bank or credit card issuer still only has the pending charge on your account. The transaction won't be finalized until the early evening when the card processor sends final confirmations for all of the day's transactions to the banks as explained above.
So, if you had 3 transactions declined and one accepted at 2:00PM, and then checked with your bank at 3:15PM, they would still show all 4 transactions on your account. That is because they won't know until later that evening that 3 were declined. Once they receive that information, those pending charges will be removed from your account.
Charges made after that day's transactions are confirmed, will be processed with the following day's charges.
This is not a situation unique and is how virtually all online transactions are handled.
PLEASE NOTE: Some banks or credit card issuers can take 48 hours or longer before they remove pending charges.
How do I place an order?
To place an order, select and add items to your shopping cart and click the 'View Cart & Checkout' button. Review your cart for proper items and fulfillment types and click ‘Secure Checkout’. If you already have an online account, you may log in at this time. If not, you may create an account or checkout as a guest. Fill out your billing and payment information, making sure it all matches up with the credit card you plan to use. Double check your information and your order details, then click the ‘place my order’ button to submit your order.
You're done! We suggest keeping a copy of your order confirmation for your own records and we will also email you one as well.
How can I check the status of an online order?
After an order is placed, you can track the status anytime. To track your order online, click here.
How can I change or cancel my online order?
Our team understands that you may change your mind once you've placed your order. Cancellations can be requested during a short period of time before orders are shipped. As our system does not allow items to be canceled once they have been prepared for shipment, cancellation requests are not a guarantee. If you missed the cancellation window, you can always return your order once it's been delivered. If you have any further questions or need assistance, please contact our Customer Care team at 1-866-BIG-LOTS (244-5687).
Why was my order cancelled by Big Lots?
In some instances we may not be able to fulfill all or part of your biglots.com order. If that is the case, we will notify you via email. If you have any questions please contact us and reference your order number found in your email notification.
When is my credit card charged?
Your credit card is pre-authorized after you have completed your online order. Nothing is charged to your card until an item has shipped out. Authorization holds or pending charges help us verify available funds on your payment method before shipping your order. We do not charge for your order until it ships. Once your order ships, any authorizations will drop automatically and be replaced by the actual charge. Items that have not shipped within 7 calendar days of placing the order will be re-authorized for any unshipped amount. If your order is shipped in multiple packages, charges will appear as each package ships. If your order contains in-store pickup items and items being shipped, you may see multiple pending authorizations when items are being shipped. We will charge you for the item(s) when it is ready to be picked up. Additional charges will eventually drop off after merchandise is picked up in-store or merchandise is delivered but could take up to several days. Your bank may hold this amount for a specified amount of time, depending on your bank's policy. Big Lots cannot remove authorizations from your account, only your financial institution can assist. Cancelled orders automatically trigger a refund or removal of a hold on your card. If you notice a pending charge against your account for a cancelled order, contact your financial institution to inquire about removing the hold or the timeframe for removing it from your Account.
Why was my credit card charged multiple times for one order?
We charge your credit card when the items in your order have been processed and shipped. If you ordered multiple items, and they were shipped separately, you might see separate charges for each item. We will not charge you more than you authorized during checkout.
Can I place an order for a large quantity of items?
Yes, however, our system does limit the quantity of items that you are able to purchase. If you exceed the maximum quantity of items, please feel free to place an additional order online or visit any of our local stores.
I'm missing a part/piece of hardware for my furniture. What should I do?
If you are missing pieces to a product you ordered, please call our Customer Care team at1-866-BIG-LOTS (244-5687). If an in-store order or pick-up, you must contact the store.
Does Big Lots offer a layaway program?
Unfortunately, Big Lots does not offer a layaway program.
Can I use gift cards online?
Yes! You can now redeem and purchase gift cards on Biglots.com, click here.
How do I use a promo?
If you have a Big Lots promo code that you would like to use on biglots.com, simply enter your promo code after adding your items into your shopping cart.
Does Big Lots offer gift wrap/packaging for online orders?
At this time, Big Lots does not offer gift wrap or packaging for online orders.
How do you collect, use, and share my personal information?
Click here to view our complete Privacy Policy, which contains details regarding how we collect, use and share your personal information, and information on your privacy choices.
How do you secure my credit card information when I submit it to one of your websites?
We make great efforts to protect the personal information you submit to our website, including credit card information. We take cyber-security very seriously. We use modern technology and processes and are working with industry leading partners to ensure high security when you are using our site.
How is my email address used?
For full details on how we use personal information we collect from you, including email address, and your opt-out options, please review our Privacy Policy. Some examples of how we may use your email address are to keep your rewards program membership profile updated, to send you advance copies of our ad and other special benefits, notify you of offers, coupons and discounts, and to email you status updates about your account and the Rewards Program.
How do I return a Curbside Pickup order?
Simply bring your return and your receipt to any Big Lots store.
Can I cancel my Curbside Pickup order?
Your order will be cancelled if it has not been picked up within 4 full business days after the Ready for Pick up email is sent. You will not be charged for these items and will receive an email confirming the cancellation.
Who can pick up my order?
You can set an alternate pick up person while checking out. Please note that this cannot be done once your order has been placed.
What if no one brings my products out to my car when I arrive at the store?
Call the phone number listed on your order.
Can I change my Curbside Pickup order?
No, not at this time. We suggest letting your order cancel by not picking it up. You can place a new Curbside Pick Up order at your preferred location at any time.
Do I need identification?
Yes, you’ll need to show ID to pick up the order.
When can I pick up my order?
When you get your Ready for Pickup Email, head to the store. Curbside will only be available during daylight hours. Associates will not bring your order out to you after dark.
Where Should I Park?
Park in designated spot during daylight hours, then call the phone number listed on your order.
What if I’m picking up for someone else?
When you call the store, please have the order information ready. They will ask for the name of the person who placed the order.
Still Need Help?
Contact Us
Or Call:1 (866) 244-5687
Or Call:
1 (866) 244-5687
